You have 100 customers. You can't give them all deep attention daily. But you can give three customers deep attention. Rotate through them.
A IPTV reseller in Australia focuses on three customers every day.
He picks three customers at random. He checks their last stream date. He reviews any open tickets. He sends a check-in message if they've been inactive.
His Panel IPTV gives him the customer list. He picks three. Takes 2 minutes.
A Revendeur IPTV who never focuses on individual customers treats everyone the same. He misses individual issues. Customers feel unseen.
Here's what the three-customer focus achieved. A reseller noticed that one customer hadn't streamed in 10 days. He messaged. The customer replied: "I forgot my password." The reseller reset it. The customer started watching again. Without the focus, the customer might have left.
The practical implementation is simple. Every morning, pick three random active customers. Check their status. Send a check-in if needed. Takes 5 minutes.
What actually works is keeping a "last focus date" for each customer. Focus on customers you haven't checked in the longest time.
I learned that deep attention to a few customers beats shallow attention to all. The Three Customer Daily Focus is deep attention.
Honestly, focus on three customers today. Your IPTV reseller customers will feel seen.